- Scope of this policy
This privacy policy describes how Platform collects, uses, consults or otherwise processes an individual’s Personal Data.
We are committed to protecting the privacy of our users and clients. This Privacy Policy is especially directed at:
- Visitors and users of website,
- Persons contacting us through the contact or other forms available on the website,
- Users signing in to use our services,
- Users contacting us to buy products with/ without coupons,
- users signing in to buy/download booklets,
- users signing in to attend and/or watch webinars and workshops through our website.
- Users requesting consultations or short phone calls
This Privacy Policy is intended to inform you how we gather, define, and use information that could identify you, such as your name, email address, address, other contact details, online identifiers or other information that you provide to us when using our website or when relying on our services.
This policy is to be read as consistent with the Cookie Policy.
This policy includes a description of your personal information and data protection rights, including a right to object to some of the processing activities we carry out.
- Contacting us
If you have general questions about your account or how to contact Customer Service for assistance, please send us an email to
Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.
- Collection of Information
The purpose of the Website is to create an online community of families and caregivers who would like to benefit from the information, webinars and live chat with our experts and/or buy services/goods available through the website, and get benefit from our selling codes coupons.
This Privacy Policy outlines how the Website collects, uses, and protects your personal information when you use it, including our online shop, blogs, and services. Our goal is to ensure transparency and help you understand how your data is handled while providing you with a secure and seamless experience. We are committed to protecting your privacy and complying with applicable data protection laws.
As part of our effort to create this online community, we receive and store information about you such as:
Personal Information
When you use our Website, we may collect the following types of personal information:
- Information You Provide Directly:
- Name, email address, phone number, and billing/shipping details when you make a purchase.
- Account details (username, password) if you register on our site.
- Information you submit through contact forms, blog comments, or service inquiries.
- Automatically Collected Information:
- IP address, device information, and browsing activity through cookies and tracking technologies.
- Interaction with our blogs, services, and marketing emails.
- Payment Information:
- We use third-party payment processors and do not store your credit card details. Cash on delivery is also available.
- Information from Third Parties:
- If you sign in via social media or third-party accounts, we may receive basic profile details.
How We Use Your Personal Information
We use your data for:
- Processing and fulfilling orders.
- Providing access to blogs and services.
- Improving website functionality and user experience.
- Sending relevant updates, promotions, and newsletters (if opted in).
- Ensuring security and preventing fraud.
Sharing of Information
- We do not sell your personal data.
- We may share it with service providers (e.g., hosting, analytics, marketing).
- Legal authorities if required by law.
- Use of Information
We use your information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders and your payments and to communicate with you on these and other topics.
In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person (for example to prevent payment fraud or confirm your identity).
- Protection of Information
We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.
- Storage of Information
We save your Information in our database in order to improve our Website’s and user experience. If you wish that your Business Information be permanently deleted from our database when you stop using our Services, please notify us at Support@homeandheartjo.com
- Information and Rights
Once you have provided your Personal Data, you have several rights, which you can in principle exercise free of charge, subject to statutory exceptions. These rights may be limited, for example if fulfilling your request would reveal Personal Data about another person, or if you ask us to delete information which we are required by law to keep. To exercise any of your rights, you can file a request here Support@homeandheartjo.com
Should you have unresolved concerns, you have the right to lodge a complaint with a Supervisory Authority where you live or where you believe a breach may have occurred. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant Supervisory Authority.
Right to access and rectify your data
You have the right to access, review, and rectify your Personal Data. You may be entitled to ask us for a copy of your information, to review or correct it if you wish to rectify any information like your name, email address, passwords and/or any other preferences, you can easily do so by logging into your account on our website (if you have one) or by contacting us here …Support@homeandheartjo.com You may also request a copy of the Personal Data processed as described in this Privacy Policy.
Right to restriction of processing
Under certain circumstances, you may ask us to restrict the processing of your Personal Data. This is for example the case when you contest the accuracy of your Personal Data. In such event, we will restrict the processing until we can verify the accuracy of your data. Should you wish to have your Personal Data restricted, please file a request here Support@homeandheartjo.com
Right to object to processing
Under certain circumstances you may object to the processing of your Personal Data, including where your Personal Data is processed for direct marketing purposes. If you no longer want to receive certain communications from us via email, simply click the unsubscribe link in any of our emails.
- Changes to this Privacy Policy
We reserve the right to modify and update this Privacy Policy from time to time. We will bring these changes to your attention should they be indicative of a fundamental change to the processing or be relevant to the nature of the processing or be relevant to you and impact your data protection rights.
- Data Retention
We retain your Personal Data for as long as is required to fulfil the activities set out in this Privacy Policy, for as long as otherwise communicated to you or for as long as is permitted by applicable law.