Last Updated: [15 Feb 2025]

Thank you for shopping with Home and heart! We want you to have a seamless shopping experience, and your satisfaction is our priority. If you are not entirely happy with your purchase, we are here to help.

1. Return Eligibility

You may return items within [3] days of receiving your order if they meet the following conditions:

• The item must be unused, unworn, and in the same condition as received.
• It must be in the original packaging with all tags, accessories, and manuals (if applicable).
• Proof of purchase (order confirmation or receipt) is required.

Certain items are non-returnable, including:

• Perishable goods (food, flowers, etc.).
• Personal care products (cosmetics, hygiene items).
• Customized or personalized items.
• Gift cards and downloadable software.

2. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer service at [Support@homeandheartjo.com] with your order number and reason for return.
2. Our team will provide you with return instructions and a return shipping label (if applicable).
3. Pack the item securely and send it back to us within the return window.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:

• If approved, your refund will be processed within [14] business days to the original payment method.
• If rejected, we will return the item to you.

Note: Shipping fees are non-refundable, and return shipping costs may apply unless the return is due to a defect or error on our part.

4. Exchanges

If you need to exchange an item for a different size, color, or replacement, please contact us at [Support@homeandheartjo.com]. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you received a damaged or defective product, please contact us within [2] days with photos of the issue. We will arrange a free replacement or refund.

6. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account.
• Contact your credit card company, as processing times vary.
• If you still haven’t received your refund, contact us Support@homeandheartjo.com

For any questions or concerns, feel free to reach out to our customer support team at Support@homeandheartjo.com or 0775502244. We are happy to assist you!